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| Why Us |
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For Rapid Technical Solutions That Add Value
Ellipta aims to provide the UK insurance market with high quality
technical services that in particular streamline the resolution
of property claims and lowers overall costs to insurers, without
reducing service to policyholders.
• For Service Throughout
the UK
Ellipta currently maintains 18 offices throughout the UK (including
Northern Ireland) providing strong regional coverage and immediate
response to incidents and events when required.
• For An Instant and Reliable
Supply Chain
To provide outstanding service to policyholders, Ellipta maintains
a responsive and reliable national network of local contractors,
whom we regularly work with to jointly eliminate confusion,
waste and delay. Our high quality local contractors have local
reputations to protect, and Ellipta adds no 'mark-up' or management
charges whatsoever to their costs.
• To Improve Your Work
Processes
If you place a suitable book of business with us we offer to
work with you to streamline the whole process of working together
so that you save money. We will work together to establish a
market leading process that will avoid duplication of work,
minimise waste of valuable resources, and enhance your own brand.
• For Accurate Reserving
Ellipta has established a good track record in providing accurate
reserves. We provide best, worst and likely reserve scenarios
to enable you to better appreciate the risk inherent in every
claim and act accordingly.
• To Keep You In Touch
With What Is Going On.
Ellipta carefully tracks the progress of claims using bespoke
claim management software, keeping records of who said what
to whom and when. Regular management information and performance
reports can be provided to suit individual insurers requirements. |
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A Single Point Of Contact
In fact we offer two! Our Customer Focus Unit will receive and
manage any claim regardless of it's location or type and act
as the primary point of contact for policyholders. Focussed
solely on enhancing the customer claims experience, this team
will always be available to answer queries or concerns. Direct
access to our regional technical experts is also available when
in depth technical advice is required by the policyholder.
• To Strengthen Your Existing
Supply Chain
Ellipta will happily work alongside any of your existing suppliers,
where you believe that the use of collaborative arrangements
best suit your business needs.
• To Delegate A Task
Ellipta are used to working under Delegated Authority and are
willing to manage and settle your technical issues within parameters
agreed between us; reducing the workload on your in-house staff,
and being able to rely on us to do the rest.
• Accountability
Ellipta acknowledge that it is our responsibility to take complete
ownership of claims and repeatedly deliver cost effective, quality
solutions from instruction through to completion.
Our services are provided in a transparent manner, with a complete
audit trail available.
Ellipta's quality is maintained by a process of both internal
and external audit, as well as in-house ISO9001 systems.
Tailor made management information and performance statistics
are provided to our clients on a monthly basis and are subject
to quarterly review.
Full business continuity plans are in place, so as to minimise
the potential impact of unforeseeable events. |
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Address Ellipta
Ltd, Kingston House, The Long Barrow, Orbital Park, Ashford,
Kent, TN24 0GP. Telephone
01233505150 Email
info@ellipta.org |
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