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| Claimspec |
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What
is 'ClaimSpec'?
Launched in May 2009, 'ClaimSpec' is a fully integrated
Continuous Competitive Tendering system, which will allow insurers
to drive significant financial and time savings out of all property
damage claims, regardless of peril. Commercial or domestic,
no claim is too big or too small.
It will ensure that repair works are undertaken by a network
of good local contractors, at local prices, all of whom have
local reputations to protect. There is no 'middle-man' involved
and Ellipta make no charge to their contractors for their inclusion
upon our select lists. All we ask is for their commitment, reliability
and dedication to the provision of a quality service.
'ClaimSpec' will be carried by all of Ellipta's engineers
and surveyors when they first visit and inspect a property.
It will permit them to develop a bespoke and accurate schedule
of repairs, minimizing the use of provisional sums and in a
manner which can be presented to the insured in an easy to read
and understandable format during our initial visit. Ellipta
have developed their site-based systems using proven and sophisticated
touch screen and internet technology.
'ClaimSpec' will evaluate the schedule of repairs and
compare it against a sophisticated built-in database of tendered
rates provided previously by known local contractors. The system
will automatically advise our engineers of the result of the
evaluation exercise and permit them to inform the policyholder
immediately of which contractor is likely to be carrying out
the repairs to their property.
All subsequent variations and alterations to the original scope
of works will be properly recorded, allowing regular and reliable
updates to insurer's reserve figures. Excessive and uncontrolled
leakage will become a thing of the past.
We can provide direct access for insurers to this central information
via the internet if this is required should they feel that this
enhanced facility would be of benefit to them.
We fully understand that every insurer client has their own
business needs and preferred methods of working, and indeed
every claim and customer is unique in their requirements. 'ClaimSpec'
is fully flexible in this regard and can be adapted to suit
any insurers own existing communication and management systems.
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'ClaimSpec'
will:
• Reduce claim settlement
times
• Improve customer
satisfaction and claim experiences
• Deliver significant
financial savings to insurers
• Avoid costly over
specification
• Apply competition
to every claim by use of internet based continuous competitive
tendering
• Reduce overhead costs
to contractors
• Provide full transparency
of all variations and additional costs
• Maintain a full audit
trail
• Reduce leakage
• Improve efficiency
by streamlining processes
Our Chief Executive, Geoff Davies, says:
"Within just a few days of instruction, a property will
have been visited, the loss validated, a scope of remedial repairs
accurately prepared, the costs of the works competitively identified,
policyholder approval obtained, and a local contractor appointed.
'ClaimSpec' is an exciting new innovation for Ellipta
and will revolutionise the way in which property damage claims
are dealt with in the future." |
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Address Ellipta
Ltd, Kingston House, The Long Barrow, Orbital Park, Ashford,
Kent, TN24 0GP. Telephone
01233505150 Email
info@ellipta.org |
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